Integrity is the pure gold that the Chinese nation's five thousand years of traditional culture has refined through history and years, and it is the basic moral code of citizens.
Integrity is the foundation of life for people and the root of development for enterprises. Throughout Weihua's 34-year development history, integrity runs through and is the core and soul of Weihua's corporate culture.
"Success is built on integrity, and hard work pays off" has long been the guideline for Weihua people. "Making the first association and being our long lasting friend", which is Weihua's perfect interpretation of integrity.
In January 2021, Weihua 7 sets double-girder overhead cranes ordered by a metal company in Dhaka, Bangladesh arrived. According to the contract agreement, the installation task is completed by Weihua Crane.
At that time, the COVID-19 was still raging around the world, sending personnel to go abroad to install? The epidemic prevention and control measures have been added everywhere, and the road ahead is full of difficulties, and the safety and health of Weihua engineers will also be threatened.
Try a video-guided installation? The debugging of the lifting equipment circuit is complicated. It is easier said than done to successfully complete the installation and commissioning of 7 eot cranes of different models only by the guidance and communication of the video screen and language.
After much consideration, Chen Peng of the International Business Center decided to negotiate with the customer unit to use the video guidance method to try the operation, and repeatedly promised that our company will issue a detailed installation manual to ensure that everything is detailed and dedicated.
After obtaining the consent of the customer unit, Chen Peng immediately organized the service engineer to clearly mark and translate the installation plan, and looked for a live demonstration of similar equipment in the workshop. Because the length of the main beam is too long and is cut off for the delivery, the splicing of the main beam involves important technical requirements such as camber and side bends. Worrying that the customer is not clear about the splicing technology of the main beam. The sales engineer Yu Xiaowei carefully issued a main beam splicing. Instruction manual to ensure that the camber and side bend of the main beam meet the design requirements.
However, due to the customer's lack of installation experience, after many video guidance, problems still occur frequently, and the project progress was once blocked.
Seeing that there are certain difficulties in the installation of video guidance, Yu Xiaowei and others were not afraid of the epidemic and took the initiative to apply for on-site guidance and installation abroad, "We build our enterprise with integrity, and integrity is Weihua's golden signboard. No matter how difficult the difficulties are, we must not lose faith in Customers." After going abroad for visas, vaccination against COVID-19, and purchase of professional protective clothing, masks and other anti-epidemic materials, Yu Xiaowei and his group were fully armed to fight against the "epidemic".
After more than 10 hours of transfer between two flights, Yu Xiaowei and his group arrived in Bangladesh safely. After arriving in Dhaka, Yu Xiaowei immediately contacted the docking person in charge of the customer unit, and then went to the installation site to find out the reasons for the problems such as the main hook slipping during the installation process.
After a day of detailed inspection, instrument measurement, drawing analysis, and temporary verification with a generator, Yu Xiaowei finally found the problem. The reason is that the capacity of the transformer used in the new factory of the customer is insufficient and the voltage drop is too large. After the customer re-purchases and replaces the large-capacity transformer, the inverter is re-commissioned, and the problem of the chute is solved.
Considering that the operators have little understanding of the lifting equipment, after solving the customer's problem, Yu Xiaowei and others conducted the relevant operators of the customer unit on the specific operation of the lifting equipment, the experience and practice of maintenance and common fault repairs, etc. Free training on site.
After Yu Xiaowei and his party successfully completed their work tasks, the Spring Festival is approaching. Although it took only half a month, Wei Huaren fulfilled the promise of integrity, traveled thousands of miles, and took the risk of the epidemic to help them solve problems. The spirit has been deeply imprinted on customers. In their hearts, to express their gratitude, the client personally invited Yu Xiaowei and others to visit the manor at home and set up a family banquet.
During the conversation, when the customer learned that integrity is Weihua's core cultural concept, "success is built on integrity, and hard work will eventually pay off; Making the first association and being our long lasting friend" is Weihua's business philosophy, he immediately said - —I am touched by Weihua's integrity and commitment. Weihua will be our forever partner. Weihua people will also be my forever friends. You are welcome to visit Bangladesh at any time. Will be our forever partner. Weihua will also be my forever friend. You are welcome to visit Bangladesh at any time.)